FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How long is the warrantee?

For the whole machine we give one year warrantee, for the electric boards we give 3 years warrantee.

Do you offer spare parts?

Yes, each set machine we give some free parts.

Do you have CE certificate?

Yes.

Is it complicated for connecting the elevator, weigher and packing machine to use?

No, it is very simple very easy, only a few cables should connect.

Is it hard to assembling the machines?

No, most of the customers can assemble them according to the user manual.

Can we have engineer to help assembling them or do the maintenance in our factory?

Yes, if throught the email or skype or video help, you still have problem for them, we will send out our engineer.

Is the maintenance service in abroad free?

Sorry, our machines prices not include this service, it is charged.


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